Payee status and settings FAQs

Search for the payee on the "Payees" tab of the Tipalti Hub. The payee status displays in an orange box beside the payee name. Hover over beside the status to see a tooltip display the reason why the payee is not payable.

When a transaction fails due to missing or incorrect payee information, Tipalti holds further payments until the payee corrects the information. Once corrected, payment resumes in the normal payment cycle.

If the payee has not corrected the information, yet you want them to receive the payment, you can change the payee's settings. You need the Update Payee user role to perform this action. Click here for how-to steps.

You can apply this feature only if the self-billing flows are enabled (see Bill flows). The Update Payee user role is required. Please click here for important information about this feature and steps on how to apply it to a payee.

Yes. Since the AI Smart Scan/ MS review process may extend up to 48 hours, you can reduce the scan duration by canceling review of the bill by Managed Services. Search for the payee on the "Payees" tab. Click the "Settings" subtab and beside "Reduced scan duration", toggle the button to "On". Click the check mark to confirm your selection. This payee's bills must now be reviewed manually by your team to ensure all invoice information has been captured accurately.