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Supplier Hub FAQs

How do I add a new payee to the Supplier Hub?

You need the Add Payee user role. On the "Payees" tab, adjacent to the search bar, click "+ Add payee". Complete the fields, then click "Save". For field details, click here.

How do I find out if a payee is already registered in the Supplier Hub?

Search for the payee on the "Payees" tab of the Tipalti Hub. At the end of the GENERAL row, click Drop-down arrow to reveal further payee information. The "Portal user" field indicates whether or not the payee is registered with the Supplier Hub or has been invited to the portal.

How do I log into the Supplier Hub as the payee so I can manage the payee account?

You need the Update Payee Payment Details role to manage the payee's account. Search for the payee on the "Payees" tab of the Tipalti Hub. At the top right of the screen, click "Actions" and select "Log in as payee". The Supplier Hub opens in a new window. For further details about permissions, click here.

How do I reset 2FA verification for payees registered in the Supplier Hub?

You need the Update Payee user role to reset the payee's 2FA. Search for the payee on the "Payees" tab of the Tipalti Hub. At the top right of the screen, click "Actions" and select "Reset 2 step verification activation". The next time the payee accesses the Supplier Hub, they need to enter their mobile number again as part of the verification process.

How do I update payee information, such as name, ID, email address, company and preferred entity of payees registered with the Supplier Hub?

You need the Update Payee user role to edit payee details. Search for the payee on the "Payees" tab of the Tipalti Hub. Beside any field, click Pencil icon to edit the field. Update the information, then click the check mark to confirm your edits. Please note that updating payee information can affect tax forms. Click here for further information.