Support FAQs

Taxation FAQs

• How are payee tax forms collected?
• How can we ensure that payees have access to the relevant tax forms for our operating units?
• What if a payee does not know which tax form to complete?
• Why was my payee's w9 tax form invalidated?
• How do I know if a payee has completed the required tax form?

Payee FAQs

• How to Update Payee Phone Numbers and Reset 2FA
• Missing password reset emails for payees
• iFrame and Supplier Portal Login Error Codes for Payees
• Can payees have a physical address and bank account in different countries?
• What is my payee’s login link?

Payments FAQs

• ACH Debit Payment Processing Timeline
• How do FX Fees work?
• Where do I find the date a payee received payment (value date)?
• Is there a faster way to pay deferred payments?
• Where can I find the total balance required for the payment file?

Developer Kit