When a payment is marked as “paid” in Tipalti, it means we sent the payment instructions to our banking partner, and they confirmed the funds have been passed to the payee’s bank. This does not guarantee that the payee will immediately see the funds in their bank account. 

Potential reasons for delayed funds

The funds could be delayed for any number of reasons, including:

• Bank Holding Periods: Payee’s bank may have a policy to hold incoming deposits for a certain number of hours or days
• Compliance or Risk Assessment: The payee’s bank may hold the funds for compliance or risk assessment 
• Incorrect Bank Account Information: If there is a typo in the bank account number, the payee’s bank may be trying to reach them to deposit the funds successfully, or they may be in the process of rejecting and returning the funds to Tipalti
• Currency Mismatch: If the payee’s bank account is in a different currency than the incoming deposit, the payment will be rejected and returned to Tipalti

Additional Resources

For more information on expected processing times detailed in the SLAs (the time it takes from when the payment is submitted to our banking partner until the payee has received the funds), please visit our Payment Methods Coverage page. 

If your payment is outside the SLA and hasn't arrived within the expected timeframe, contact our Support team.

Please refer to our Payment Statuses page for details on all payment statuses.