A payment may show the status "submitted" when Tipalti receives your payment instructions through batched bills or payment files.

After a payment is submitted, Tipalti will transfer the payment instructions to our banking partners. Typically, this happens the same day if payment is submitted before the cutoff.

Delays and Troubleshooting

A payment might remain under the "submitted" status for several days. Before contacting Support, please check the following details.

1. Approval

Check if the payment group has been approved. If you use Tipalti Bills, the bill itself must be approved and batched for payment. Then, the payment group on the Payment History page must be approved.

2. Compliance

Check if the payee is under Compliance review. Our Compliance team may flag a payee/payment for further review if there are suspicious changes, large or unusual payment amounts, or any number of other risk factors. 

If flagged, you will receive an email with the payee ID and the reason the payment was flagged. Please respond to this email, as a response is required before the payment can finish processing.

2. SLA Breach

Check whether the payment has breached its expected Service Level Agreement (SLA). Some currency and payment method combinations have an SLA of 2 to 3 business days. 

Please refer to the Payment Methods Documentation to view the expected timeframe for delivery to the payee.

If you have checked all of the above and cannot find any issues, please contact our Support team, and we'll be happy to look into the payment further for you.