How do I allow payments for a payee after their last transaction was rejected?
When a transaction fails due to missing or incorrect payee information, Tipalti holds further payments until the payee corrects the information. Once corrected, payments resume in the normal payment cycle. If the payee has not corrected the information, yet you want the payee to receive the payment, you can change payee settings as follows:
You need the "Update payee" user role.
- Go to the Payees tab and search for the payee.
- Click the Settings subtab.
- Under the Payments section, click the toggle button beside Defer payments following a failed transaction until the payee details are updated to OFF. This setting is toggled ON automatically when a transaction fails.
- Click the check mark to confirm your selection.