Frequently asked questions

Your payer decides where you register. Some payers invite you to the Supplier Hub, Tipalti's own portal, where you sign in with a registration link. Others show the Tipalti registration form inside their own website or app, so you sign in there instead.

You give the same information either way. Depending on your payer, you might not see some things in the video, such as a registration link, a Tipalti sign-in, or your invoice and payment history.

If something you need is missing, contact your payer.

Registering in the Supplier Hub gives you:

• Faster payment processing
• A choice of payment methods and currencies to receive payments in
• Easy invoice uploads for payment
• Tracking for your invoices and payments
• Your invoice and payment history to view and download
• Enterprise-grade security that protects your payment information at the highest level available

The Supplier Hub supports Google Chrome and Mozilla Firefox only.

To register as a payee and become payable, complete the 3-step registration process in the Supplier Hub. All sections are mandatory. Complete them in one sitting to avoid delays to your onboarding. This 3-minute video walks you through each section.

1. Contact information: Complete all required fields, including name, address, email, and phone number. Select your type: business or individual.

   If you register as a business, the First name and Last name fields are optional.

   

2. Payment method: Select a payment method from the list of available options, then complete all required fields for that method.
   

3. Tax forms: Complete the selected tax form. If you don't know which form to choose, click Start the tax form questionnaire. Your answers aren't saved, so if you exit before you finish, you need to start the questionnaire again.
   

   To view each questionnaire question and the form your answers lead to, open I don't know how to complete my tax forms. What do I need to do? in the Taxation section.

To open your registration link and start onboarding:

1. Open the link in your newest welcome email invitation.
   
2. Open the link in Google Chrome or Mozilla Firefox.
3. Create a password, then select a security question and enter your answer.
   

4. Complete two-factor authentication (2FA). 2FA is required when you register and each time you sign in.

   • To receive the authentication code, you need a phone number that accepts text messages or phone calls. If you don't have one, you can use a landline or a virtual number, such as a Google Voice number. Read How do I set up a Google Voice number? below.
   • You can select the Remember this device for 30 days check box on the login page to skip 2FA on that device for 30 days. After 30 days, you need to authenticate again.

   

If your registration link doesn't open:

1. Make sure you're opening the link in your newest welcome email invitation.
2. Open the link in Google Chrome or Mozilla Firefox.
3. Update your spam filters to mark emails from Tipalti as safe.
4. Clear your browser cache.

If your registration link has expired:

1. Check whether you received a new welcome email invitation, including in your spam folder. A new invitation link replaces any earlier one.

2. Click the most recent link, then enter a login email and create a password for the Supplier Hub.

   Don't include spaces after .com when you enter your login email address.

   You've now created your account and are registered in the Supplier Hub, but you aren't payable yet.

   Bookmark your Supplier Hub login page before you sign out: https://suppliers.tipalti.com/payername/Account/Login. You can't reuse the invitation link from your email, so your bookmark is the only way to return to the Supplier Hub.

3. To become payable, complete the 3 sections in the Supplier Hub: contact information, payment method, and tax forms (if applicable).

   • Enter your information correctly and accurately.
   • The name in the contact information, payment method, and tax information sections must match.
   • Complete all registration sections in one sitting for better data accuracy and faster payments.
4. To update your information later, go to your bookmarked Supplier Hub login page: https://suppliers.tipalti.com/payername/Account/Login
5. If you didn't create an account in step 2, ask your payer to send you a new invitation from their Tipalti Hub account.
6. If your payer has sent the invitation several times and you still haven't received it in your inbox or spam folder, ask your payer to check with their IT department whether a company firewall is blocking the email.

If two-factor authentication (2FA) isn't working:

1. Make sure you have a valid phone number that can receive text messages or phone calls.

   You can't use an email address instead of a phone number for 2FA.

2. If you don't have a valid phone number, use a landline or a virtual number, such as a Google Voice number.
3. To reset or change the phone number you use for 2FA, contact your payer. Your payer can reset your 2FA, but can't turn it off.
4. If you still can't receive the code, contact your payer to verify your identity. Your payer can ask Tipalti Support to set up a call between you, your payer, and Tipalti. During the call, Tipalti gets the code directly from the 2FA provider and gives it to you.

After you open the Supplier Hub link in your email invitation, create a password, and set up a security question, you receive an email confirming your registration is complete. You aren't payable yet, though. To become payable, complete your contact information, payment method, and tax forms.

To make sure you get paid after you register:

1. Go to your Supplier Hub login page and sign in with your email address and password.

   Don't include spaces after .com when you enter your login email address.

2. Check that you entered all required contact information.
   
3. Check that you selected a payment method and entered all required payment information.
   
4. Check that you completed your tax forms (if applicable), and that they're submitted and approved.
   

• You're responsible for keeping your Supplier Hub account up to date, including your contact details, payment information, and tax details.
• Updating your information is self-service only.
• When you sign in, an alert displays at the top of the screen if your account needs updates.

If your tax forms expire, Tipalti emails you at the address on your account to let you know. Sign in to your account and update your tax information.

To update your contact information, payment method, or tax details at any time:

1. Go to your bookmarked Supplier Hub login page: https://suppliers.tipalti.com/payername/Account/Login

2. Enter your email address.

   Don't include spaces after .com when you enter your login email address.

3. Enter your password.
4. Complete authentication.
5. In the left menu, go to Payment Details, then open the page you want to update.

Yes. Tipalti receives a copy of your financial information, either from you or from your payer, to provide payment services. Tipalti keeps your information while you receive payments, and as otherwise required by applicable law.

To delete your information from Tipalti, send a request to your payer. Tipalti can't delete your account information without your payer's authorization.

Tipalti offers the following payment methods:

• Direct deposit/Automated Clearing House (ACH)
• eCheck/local bank transfer
• Wire transfer
• Check
• PayPal
• Prepaid debit card (Intercash)
• Virtual card

Available payment methods depend on your country and your payer's setup.

Available payment currencies depend on your country and payment method. Most major world currencies are available, including many local currencies. When you add your address and payment information in the Supplier Hub, you can select a currency from the list of options available to you.

You can send your invoice to your payer in 2 ways:

• By email: Email your invoice as an attachment to your payer's accounts payable (AP) email address for invoices.
• In the Supplier Hub: Upload your invoice from the Submit an Invoice or Invoice History tab.

To upload an invoice from the Submit an Invoice tab:

1. Go to Submit an Invoice.
2. Click Upload Invoice, then upload and submit your invoice.
   

To upload an invoice from the Invoice History tab:

1. Click Invoice History. You can view your invoice submissions here.
2. Upload your invoice.
   

Payment processing time depends on the payment method and the country you're paid in. Bank holidays may also affect the value date the bank assigns. PayPal and prepaid card payments aren't affected by bank business days.

The Supplier Hub validates your International Bank Account Number (IBAN) with a mathematical algorithm, so an IBAN can look correct and still be invalid. You can check your IBAN with IBAN Validator. If it shows your IBAN as invalid, contact your bank.

If required information is missing or incorrect in your Supplier Hub account, your payments are deferred and not paid. Tipalti emails you to let you know a payment was deferred and why.

You receive card payments if Tipalti's automated system identified you as a card acceptor, or if you asked to be paid by card.

To change your payment method, sign in to the Supplier Hub and update it in your payment details. For steps, view How do I update my account information?

A payment is Deferred Internal when an issue in Tipalti, often related to compliance or risk, stopped it from being sent to the payment provider.

A Processing payment is one Tipalti is still working to send to you.

A Scheduled payment is set up and will be sent on a future date, according to the schedule your payer set.

A payment is Rejected when the payment provider or your bank declines it.

A payment is Canceled when your payer stops a scheduled payment before Tipalti processes it.

A payment is Deferred when Tipalti couldn't send it because of an issue with your account information or eligibility, such as missing or incorrect details. You get a notification explaining what to fix. After you update your information, your payer can submit a new payment.

Tipalti can't give tax advice or tell you which tax form to complete. Consult your own tax advisor.

You can also complete the tax form questionnaire in the Supplier Hub to help you find the right form. Your answers aren't saved, so if you exit before you finish, you need to start the questionnaire again.

The following table lists each question in the tax form questionnaire and where your answer leads: either to the next question or to the tax form you need.

If you can't continue to the next tax screen or need help completing a tax form, contact your payer.

Your payer may be required by law to collect tax information from its payees. You're responsible for understanding and complying with all tax laws that apply to you. If you don't know whether you need to pay taxes, consult a tax professional.

These websites may help:

• Internal Revenue Service (IRS) (US)
• Canada Revenue Agency (CRA)
• European Commission
• Australian Taxation Office (ATO)

Whether your payer needs to approve your tax form depends on whether you submit an electronic or a manual form.

• Electronic forms: If you complete your tax form in Tipalti's online wizard, your payer doesn't need to approve it. The wizard cross-checks your information against the form type. For example, on a W-8BEN or W-8BEN-E form, it checks that your permanent residence address, mailing address, country, and phone number are outside the US.
• Manual forms: If you complete a manual tax form, such as W-8ECI, W-8IMY, W-8EXP, or 8233, your payer must review and approve it before you become payable.

If Tipalti asks you for additional documents, your payer must approve them before you become payable, even for electronic forms.

Changing any of the following fields may erase your banking information or invalidate your tax forms (if your payer requires tax forms):

• First name
• Last name
• Company name
• Contact address country
• Payment details country
• Phone number

Changing only the letter case of your name (for example, "amy" to "Amy") doesn't invalidate your tax form.

Your payer reviews and approves or declines all changes you make in the Supplier Hub. If your payer declines a change, you're unpayable until the issue is resolved.

If your payer changes your account details or invalidates your tax form, you receive an email notification.

Select a tax form to learn who needs to complete it.

Some tax forms expire and others don't. Before a form expires, you receive expiration reminders 90 days, 60 days, 3 weeks, and 7 days before the expiration date, asking you to submit a new form.

• W-8BEN, W-8BEN-E, W-8ECI, and W-8EXP: Valid for the year signed plus the following 3 calendar years, then expire automatically.
• 8233: Expires 1 year from the date signed.
• W-8IMY and W-9: Don't expire.
• Certificate of No U.S. Activities: Doesn't expire. If your payer requires you to renew it every year, you receive an expiration notice 60 days before the expiration date. If you don't sign it by the deadline, you become unpayable and receive a notification that your certificate has expired.